Terms & Conditions

Last Updated: Jan 18, 2025.

Welcome to thesouqstreet.com (“Thesouqstreet”). thesouqstreet offers a range of products and services available to you when you visit or shop at the website https://thesouqstreet.com, including all associated sites linked to it (collectively referred to as the “Website”), thesouqstreet, referred to as the “Platform.” By accessing, using, or placing orders through the Platform, you, on behalf of yourself and all members of your household and others who use any service under your account, agree to the following terms and conditions (“Terms and Conditions”). Information about thesouqstreet, its legal registration details, and contact address can be found on http://thesouqstreet.com website.

1.      Applicability:

Before accessing, using, or placing an order on the Platform, please carefully review these terms and conditions. These Terms and Conditions define the contractual relationship between you and the seller of the products and services listed on the Platform and constitute the entire agreement between the parties involved. They cover the offerings of products and services, your ordering process, delivery, warranties provided, and all related services.

By registering on our Platform, you will be asked to confirm in the checkbox that you accept these terms and conditions, and thus you will be deemed to have accepted these terms and conditions prior to using the Platform and/or if you place your order. If you do not agree with any of these terms and conditions, you must not use the Platform or place an order from us.

The use of our Platform is governed by our Website Use Terms, which are accessible on Platform. Our Privacy Policy also applies and can be found on the Platform.

Please note that the headings in these terms and conditions are provided for convenience only and do not influence or alter any terms.

These Terms and Conditions apply solely to consumers and individuals who purchase goods or services for personal, non-professional use. When placing an order, the consumers/individuals warrant to (a) Use the Services only for lawful and non-fraudulent purposes, avoiding any actions that cause nuisance or inconvenience (b) Provide accurate information during registration and update any changes promptly. (c) Keep your account details secure and private. (d) Use the products and Services for your personal, non-commercial use, and not resell the product or any part of the Services. (e) Not engage in any activity that could impair the functionality of the Platform or the Services. (f) Report any bugs, unauthorized access methods, or breaches of intellectual property rights that you encounter. (g) Use any promotional or reward offers responsibly without exploiting it.

2.      Offering:

The products or services, and their displayed price, are not considered as binding offers from our side. Your order is an offer to buy from us, and only our confirmation of the order by e-mail will constitute a binding contract.

All the products that are offered within our Platform are available while our stock or the stock of our suppliers lasts. Not all the displayed products are in stock. We cannot guarantee that each product is immediately available for purchase. Only our confirmation notice based upon your order will indicate the availability and the timing for delivery. If for any reason beyond our reasonable control, we are unable to supply a certain product, we will not be held liable and we will ensure that you will not be charged for that product.

In case of unavailable product, we may offer a substitute product. You will be informed in advance in that case, and the product will only be supplied if you agree.

We try to display the images of our products as accurately as possible, however we cannot guarantee that certain images would give an unclear or distorted image of the shape or color of the products.

The depictions and descriptions of our products and services are only valid for a limited period of time. If you decide later to purchase a product or service, you should re-examine the description.

In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation or at the latest before the dispatch of the product. Our order confirmation will not be regarded as binding if the price was clearly erroneous. You will then have an opportunity to buy the product at the correctly proposed price. If you would refuse to buy the product at the corrected price, we will refund all payments that you have done at the time of your order.

3.      Ordering:

You must register before being able to order products or services.

The ordering process follows different steps through the pages of the virtual shopping Cart. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify your requirements.

Before your final order at checkout, we will present you an overview of the product or service purchased by you, the complete purchase price including delivery costs, and the estimated number of days for delivery. Your order and our confirmation will be stored in our database and these files will serve as a proof of the transaction.

Your order is an offer to purchase a product or service from us.

We will send you an order confirmation by e-mail, including the goods or services purchased, the all-inclusive price and as the case may be any restrictions or reserves. Only our order confirmation email will constitute a binding purchase contract.

You are responsible for the submission of correct information in your order, such as your billing information, the delivery address, and other useful information in relation to the delivery.

We reserve the right to refuse the sale of products or services to any person or any geographic region for any reason at any time. This can be decided on a case-by-case basis. Furthermore, we reserve the right to limit the volume of products or services that we offer for one purchaser, one household or for one order, and such a decision may be based on orders by the same account, the same credit card or the same billing or shipping address. We reserve the right to prohibit or limit sales to dealers or resellers.

We reserve the right to discontinue any product or service at any time.

You have a right to modify or cancel your order within three days from the order confirmation or before it is shipped by us whichever comes first. You will not be entitled to cancel or modify the order after the occurrence of any of the above. After delivery, the return, warranty and exchange of sold goods and services is subject to our Warranty, Exchange and Return Policy, available on our website and mobile app on iOS and Android.

In case you have paid for a product that we are unable to supply or that we decline to supply because of any of the above-mentioned reasons, we will fully refund the prepaid price as stated in our Warranty, Exchange and Return Policy.

You agree that the digital logs that we keep with digital files evidence your and our transactions and messages, which will constitute proof of your and our transactions.

4.      Customer Requirements and Representations:

Notwithstanding any other requirements stated in our terms and conditions, in order to be able to register, use and to purchase products or services, you must fulfil the general requirements of this clause:

• You must be at least eighteen (18) years old to use Thesouqstreet. If you are under eighteen, you may only use Thesouqstreet with the involvement of a parent or guardian, with whom the Agreement will be considered to have been formed.
• You are legally permitted to access and use the Platform in your jurisdiction.
• You have the legal capacity to enter into binding agreement
• You possess the necessary authority to agree to these terms and Conditions.
• Your use of the Services is solely for your personal use. You agree to abide by all applicable laws of your home country and any country, state, or city where you use the Services.
• You must not use the site for any unlawful or unauthorized purposes.  
• You may not purchase and/or use our products for any illegal purpose or in any illegal manner.
• You must access the Services only through authorized means. It is your responsibility to ensure that you download the correct software for your device. thesouqstreet is not liable if your device is incompatible or if you download the wrong software version and reserves the right to terminate your access to the software and/or services if you use them with an incompatible or unauthorized device.

You represent and warrant that the information you provide at registration, or at any other time, is correct, accurate, and complete. We reserve the right to cancel any of your orders, terminate your rights to use Thesouqstreet, and delete your record if deemed necessary, at the sole discretion of Thesouqstreet.

5.      Password and Security:

When you register at the Platform, you will create an identification code for login and a password. We urge you to use a password that is sufficiently original and that is not obviously linked to your person so that it can be guessed by third persons.

Every action and transaction, including any order, that is done using this login and password will be deemed to have been done by you, and you will solely be held responsible for such action.

Thus, it is essential that you keep the login identification and password confidential and that you will not disclose it to anyone, nor share it with other persons. If you allow certain other persons, such as family members, to access our Platform using your login identification and password, you are responsible for such usage and you must ensure that such persons are aware of the terms and conditions, and that they comply with these terms and conditions.

If you believe that your password is no longer confidential nor secure, , you must reset it immediately through our platforms.

If we have reason to believe that there is likely a breach of security, or misuse of our website, or that your password is being misused in any way, we may require you to change your password, and we may suspend your account if the password has not been changed. We will not be liable for any losses arising out of any unauthorized access to, or use of our services or purchases through your account.

6.      Price:

All commercial and contractual terms related to the products and services are solely negotiated and agreed upon between the user and the seller. These terms include, but are not limited to, pricing, delivery charges, warranties concerning products and services, and any post-sale support, if any. thesouqstreet does not control, influence, or participate in the formulation or acceptance of these commercial and contractual terms between the user and the seller.

The indicated price of a product that is displayed on our Platform does not include the delivery charges, costs, fees, customs, duties, nor the taxes that are eventually due, which will depend on the place of delivery and the delivery method that you choose.

• All our prices are stated and charged in Qatari Riyal (QAR).
• Any promotions, regards, gifts, and discounts will be valid only during the indicated period and in accordance with the Law.
• You are solely responsible for any and all charges for Internet access, data usage, mobile charges and/or any other charges incurred for the access to, and use of, our services.

From time to time, thesouqstreet may, extend promotional offers featuring distinct terms and varying rates to certain users. Unless specifically directed at you, such offers will not affect your existing agreements or offers.

7.      Payment Methods:

1.     Payment will be done in the currency Qatari Riyals (QAR).

2.      We accept the following payment methods, subject to changes from time to time:

·      Payment Service Provider Skipcash Digital Payment Solutions – the service provider provide various payment methods including but not limited to  credit card, debit card, G Pay, apple pay.

·      Cash Payment on Delivery (COD) – temporarily unavailable.

3.      The chosen payment method will be indicated by the consumer during the ordering process at the checkout of the virtual shopping Cart.

4.      Payment information, such as credit/debit card details, will be sent encrypted using the SSL technology.

5.      Please note that the Platform itself does not handle or authorize financial transactions directly. All payments should be made through designated payment gateways. thesouqstreet will facilitate the transfer of payments made via the payment gateway or another authorized system.

6.      The terms and conditions or schemes of that payment service provider will apply to your payments and to your purchase, insofar this is indicated by the payment service provider. We do not offer more rights, remedies or warranties than those provided by the payment service provider, and you are advised to read their terms and conditions carefully. We are not liable for actions or negligence of payment service providers.

7.      When making payments, you may be required to submit your sensitive information to authorized payment gateways. You must provide accurate and correct card details to these gateways to access the services. The information you provide will only be used or shared with third parties when necessary for fraud verification or as required by law, regulation, or a court order. You are solely responsible for safeguarding the confidentiality and security of your card details. We explicitly disclaim any liability for unauthorized card use.

8.      Delivery:

We normally ship and deliver the purchased products and services through specialized delivery services providers to the delivery address that you have specified when you completed the order.

We will be liable, and you are entitled to terminate the contract and obtain a full refund, if delivery does not take place within 30 calendar days after your order, unless we have agreed on a longer lead time.

For larger objects, please check the measurements of the product and the packaging if indicated, and check whether it will fit in an elevator, door, path or any other space. You will be responsible for such verifications.

The accuracy of delivery addresses is the sole responsibility of the customer. We are entitled to hand over the package to any person available at the destination address who signs the delivery note and who declares, by signing, being authorized to take the delivery. We will not be liable if such a person has not been authorized by you to accept the delivery.

If no person is present or willing to receipt the delivery after three attempts, the order will be returned to thesouqstreet. The customer will be responsible for all associated delivery and return fees, as well as any charges during the process such as duties, taxes, fees, customs, duties, and other expenses incurred. Should the products be expired or non-returnable, the customer will also be liable for their cost. Payment for these charges will be deducted from the customer’s wallet balance. If the wallet balance is insufficient, the amount will be recorded as a negative balance. This negative balance must be settled before any future purchases can be made. Customers with a negative wallet balance for more than 30 days may have their account suspended, and thesouqstreet reserves the right to undertake the necessary actions to recover the outstanding amount.

9.      Inspection at Delivery:

You are advised to inspect immediately the products at the time of delivery, and if that is not possible, at least as soon as is practicable.

If you would discover a defect or non-conformity for which you believe that we are accountable, you must notify us within Seven (7) days, failing which you will be deemed to have accepted the sold goods.

When you submit ratings and reviews for purchased items, these contributions are recognized as User Content and governed by these Terms and Conditions. Your reviews and ratings must be based on firsthand experiences and should be truthful, non-discriminatory, and free from offensive content or fabricated facts. They should not be influenced by any vested interests in the items sold. These submissions should reflect your personal opinion, for which you hold sole ownership and responsibility, including any consequences that arise from them. Furthermore, thesouqstreet is not liable for any ratings and reviews or for any economic losses, including loss of opportunity, loss or profits, that may result from them to any party.

10.  Warranty Exchange and Return Policy:

All information, content, materials, products, and other services provided to you through the Platform are offered by thesouqstreet on an “as is” and “as available” basis, unless otherwise specified in writing. thesouqstreet makes no representations or warranties of any kind, either express or implied, as to the operation of the thesouqstreet services, or the information, content, materials, products, or other services provided to you, unless stated otherwise in writing. You expressly agree that your use of the Platform is at your sole risk.

To the fullest extent permissible by law, thesouqstreet disclaims all warranties, both express and implied, including but not limited to, implied warranties of merchant ability and fitness for a particular purpose. thesouqstreet does not warrant that the services, information, content, materials, products, or other services made available to you are free of viruses or other harmful components. To the fullest extent permissible by law, thesouqstreet will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products, or other services made available to you through the Platform, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

If a product or service comes with a warranty, the specific duration and details of the warranty will be included in the offer’s description. The actual warranty documents will be provided within the package that contains the product or service. If the product description does not mention a warranty, then the product or service does not come with one.

As part of our commitment to providing a convenient and secure shopping experience in the State of Qatar, “thesouqstreet” platform adheres to the warranty, exchange and return policy in compliance with the laws, regulations, and decisions of the state of Qatar.

11. Intellectual Property and copyrights:

All content available through the Platform, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, is/are owned by thesouqstreet and is protected by Qatari intellectual property and copyright laws.

You are not permitted to reproduce, duplicate, copy, capture, sell, resell, or commercially exploit any portion of our goods or services, without our prior written permission. You are not permitted to remove any copyright notice or trademark.

12. Liability for Products or Services:

To the fullest extent permissible by law, thesouqstreet will never be liable, or held liable for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages arising from (1) the use of purchased products or services, including but not limited to moral or commercial damages, loss of opportunities, except where liability is mandated by Qatari law. (2) this Terms and Conditions and thesouqstreet other policies applicable to you; (3) the Products, Services, the Platform; or (c) Your use or inability to use the Platform. In all cases, thesouqstreet liability for any damages will be limited to the fullest extent permitted by Applicable Law. This paragraph shall survive the termination of these Terms and Conditions

Any compensation for damages or liabilities caused solely by products or services sold through the Platform will be limited to liabilities and obligations by applicable Qatari law.

In case our product contains a defect that creates a danger or risk to the health or safety of consumers, we will respect the legal framework for product recalls, and we will inform the market about the risks as the Law requires. If you would have purchased such product, we ask you to follow the instructions for the return or repair of such product.

We will not be liable for damage caused by an incorrect use or maintenance of a product, by an infringement on the conditions for purchase or any instructions, warnings, age restrictions, or modifications to a product that were not approved by us.

13. Changes to the policies, Terms and Conditions:

We are entitled to update and modify these terms and conditions as well as our policies from time to time. The fact that the policies, terms and conditions have been updated will be notified to you by e-mail or via an announcement on our Platform.

The new policies, terms and conditions apply to any purchases after the date of application thereof.

You are encouraged to review the terms and conditions before every subsequent purchase and by indicating that you have read the policies, terms and conditions before placing your order, you are deemed to have accepted these terms and conditions that are currently applicable.

You can always view our terms and conditions on our platform.

In case of discussions about the applicable version of terms and conditions in a particular point in time, the applicable version that we keep in our database as valid at a particular point in time.

If you do not agree with the modification of the policies, terms and conditions and if the modification has really a negative impact on your use of the services, you may terminate the current contract and in case of prepaid services, you will receive a refund in proportion with (pro rata) the period of time that you could not use the services.

17. Communications

You may contact us using the telephone number, e-mail address, PO Box or address

presented here. We may contact you at the telephone number, e-mail address or address indicated by you at the time of your registration.

We have the right to send you commercial communications by e-mail if you have given specific consent for such use of your data. You will be able to withdraw your consent and to opt out of such communications as is stated in our Privacy Policy.

18. Complaints:

In case of complaint, we urge you to contact our customer service first via mail at PO Box 24355, Doha, Qatar or via email at customercare@thesouqstreet.com. Customer service is available from Sunday to Thursday: 8:30 AM – 5:00 PM. We will review your complaint in good faith and will try to find an acceptable solution if your complaint seems justified.

19. Various:

If any clause of these terms and conditions is deemed unenforceable or will become unenforceable by a court order or due to new legislation, it will be deemed null and void, the remainder of the Contract shall continue in full force and effect, and you and us will be deemed to accept a clause that is valid and is as close as possible to the content of the unenforceable clause.

You are not entitled to transfer any rights, any obligation, or any subscription to a third party without our prior written consent.

Failure by either Party to enforce any provision of this Agreement at any time shall not be construed as a waiver of such provision or of the right to enforce such provision.

20. Applicable Law and Disputes:

Our contractual relationship, and the validity, interpretation and execution of these Terms and Conditions is governed by the Law of Qatar and in compliance and not in contradiction with Islamic Sharia provisions.

The Court of Qatar will have the exclusive jurisdiction regarding any disputes based on the use of the Platform and our contractual relationship.